Mount Pleasant Practice Forms & Info
Forms:
Surgery hours
Contact us
Chepstow
(01291) 440154
Portskewett
(01291) 425242
Mon - Fri – 8:30am – 6:30pm
Mon - Fri – 8:30am – 12.30pm
2pm - 5pm (Portskewett)
Complaints
Our doctors, other staff and practitioners of Mount Pleasant Practice make every effort to provide the highest standard of treatment and care to patients and their families.
Sometimes you may feel that we have fallen short of this ideal or that the system has not provided what you require.
We appreciate any constructive suggestions that you may have and have a robust complaints procedure that ensures any issues raised are appropriately investigated.
You can also put them in writing addressed to: Mrs. Sarah Fuller, Operations Manager, Tempest Way, Chepstow NP16 5XR
or Email
Furthermore, if you are unhappy with any aspect of our service or your treatment, please contact the practice manager or your doctor, who will be happy to listen to your suggestions or criticisms.
Complaints
Please click to see our Complaints Procedure.
Mount Pleasant Privacy Policy
Healthcare professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received. These records help us to provide you with the best possible medical care. This privacy policy explains why Mount Pleasant Practice collects information about patients and how we keep it safe and confidential, and how that information may be used.
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Subject Access Request
Under the Data Protection Act 2018, you are entitled to request a copy of the information the Practice holds about you.
The best way to do this is by completing the form below as it ensures we have all the information required to process your application – this process is known as making a ‘subject access request’.
Subject Access Request Form
Once completed the form can be emailed, posted or dropped in to any of our surgeries.
Most requests will be processed within one month, unless they are identified as complex, in which case the Practice has three months to complete the request.
If you require help completing this form or for further information regarding subject access requests please contact us.
Disability Access
Both our sites are generally suitable for disabled users, with hearing loops and disabled access at each site. If you require any of our publications in a different format then please discuss your requirements with us. If you have a specific need then please feel free to contact us beforehand so that we can double check that adequate facilities can be provided.